Hi. The only thing you are currently missing, that I can see, would be having a customizable contact/survey forms.

Additionally, a tracking cookie that could be added to each contact that fills out a form.

I use another company that has a tracking, and shows me where they visit on my website.

There forms, too, allow me to send auto-responder emails, then if I choose....it can trigger them into an email campaign.....AUTOMATICALLY....from their FORM submission.